Terms and conditions

3.1Standard plan

The management commission for the Standard plan is set at 20% of the commission base defined in Article 4.

Depending on the signed contract, the plan may include, in particular, the following services:

• coordination of stays and scheduled interventions;
• operational follow-up of the property;
• coordination of cleaning between stays;
• management of linen changes and organisation of its laundering;
• communication and follow-up of operations within the contractual scope.

The exact list of included services is defined in the signed contract.

Under this plan, the Client bears the cost of the initial linen stock, the purchase of the key box and the replacement of linen, including where replacement is required by normal wear and tear.

3.2Premium plan

The management commission for the Premium plan is set at 22% of the commission base defined in Article 4.

Depending on the signed contract, the Premium plan may include, in particular:

• the services of the Standard plan;
• more in-depth optimisation of rental rates;
• quarterly revenue monitoring, together with proposals for improvement;
• enhanced monitoring of the operation of the property;
• financial coverage of the replacement of worn linen, under the conditions and within the limits set out below.

The exact services are specified in the signed contract.

Linen replacement coverage under the Premium plan

Under the Premium plan, CASAZURRA covers the cost of replacing linen where replacement is required by normal wear and tear, up to €300 per property per calendar year, from 1 January to 31 December.

This allowance:

• applies individually to each property covered by the Premium plan;
• is limited to €300 per calendar year;
• does not carry over to the following year if it is not fully used;
• requires the Client’s prior written approval of the intended purchase;
• covers only the replacement of linen worn through normal use.

The initial linen stock remains the Client’s responsibility.

The coverage does not include losses, thefts or damage attributable to guests or third parties, nor additional needs resulting from abnormal use. These expenses remain the Client’s responsibility, unless otherwise agreed in writing.

Any replacement expense exceeding the annual cap of €300 is borne by the Client, unless otherwise agreed in writing between the parties.

3.3Cleaning-only services

CASAZURRA may also provide a cleaning service without a concierge contract.

In this case, the price, the nature of the service, the surface area of the property, any options and the access conditions are specified in the corresponding quote, order or contract.

The 20% or 22% concierge commission does not apply to a cleaning-only service where no concierge contract has been concluded.